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Our general terms and conditions of sale​


Numéro SIREN : 842029167

Immatriculé au R.C.S de Bobigny sous le numéro : 842029167
39 rue Eugène Varlin 93700 Drancy


The personal information collected from buyers is kept confidential by Tits Up, which undertakes not to communicate them to a third party.


Prices indicated are in euros and do not include shipping costs.

They are guaranteed for the online period and within the limit of available stocks.

Terms of delivery

The products on are delivered worldwide.

The products are delivered to the address indicated at the time of the order.

There are two modes of delivery:

- Tracking letter to France only: within 3 to 5 working days (indicative time)

- International priority letter for all other destinations: 5 to 8 days for the majority of European destinations (indicative time) and 5 to 10 days for countries outside Europe.

If your order contains items indicated as PRE-ORDERED, please refer to the estimated delivery date indicated on the product sheet(s) of the products concerned.

The delivery time corresponds to an approximate time, including the delivery time indicated by the carrier, to which the order processing time must be added.

We will endeavor to respect them when you place your order. They will be indicated again in the email summarizing your purchase. TitsUp reserves the right to choose the packaging as well as the shipping method according to the size and the number of products.

The site is not responsible for delays, and will not be subject to compensation for damages.

During the sending in letter followed you will be able to follow your parcel on the site of the carrier:

The tracking number can take 24 hours and can be consulted on the Internet 24 hours a day, 7 days a week, for 60 days.

Your tracking number will be indicated in the email when your order is shipped.

The TitsUp products being handmade, the time of order preparation can vary from 3 to 4 day(s) depending on the volume of orders.

Refund conditions

In case of return within the period of withdrawal or non-compliant product, the period is 14 days from the date of receipt, we must first inform us by email of your return to with the subject of the email "REFUNDS" indicating your name, order number and item (s) concerned to validate your return. Shipping costs for the return are not covered.

The product must be in its original packaging, in perfect condition for resale (undamaged) by the customer.

Upon receipt of your return within the withdrawal period, TitsUp commits to refund your items within a maximum of 8 days.

For any return of parcel, this one will have to be done at the address indicated below:


39 rue Eugène Varlin


For your protection, TitsUp advises you to use a registered delivery service as we cannot be held responsible for goods not received.

Please write your name and order number on a piece of paper in order to process your return as soon as possible.


Purchases made during promotions will not be exchanged or refunded.

Shipping costs are not refunded.


Cancellation conditions


You can cancel up to 1 hour after your order. After this time no cancellation can be made.


Terms of payment

Our payment gateway is managed by the platform Stripe company for payment by internet for individuals and professionals and Paypal.

Upon receipt of payment, your order will be processed, after this period if no payment is received your order will be canceled.

An e-mail will be sent to you by the payment platform to confirm the payment.


The company TITSUP cannot be held responsible for events preventing the proper execution of the contract and which would be attributable to the customer, to a third party to the contract or to a case of force majeure.


Moreover, the information contained in the site may contain technical inaccuracies or translation or typographical errors and cannot be held responsible for them. The company TITSUP is not responsible for the use of other sites to which customers can access via links on


If a condition proves to be illegal or is considered null and void, it will not invalidate the other conditions.

Intellectual Property

The website and its content are owned by us or our licensors and are protected by intellectual property and marketing laws. This means that trademarks, company names, product names, images and graphics, site design, layout and information about products, services and other content may not be copied or used without our prior written permission.

Prohibition of offline sales

Our products are intended to be sold only within our distribution networks. Consequently, it is prohibited to purchase our products for resale outside our networks, including on websites. In addition to an infringement of our trademarks and the integrity of our products, such actions may result in the civil and, where appropriate, criminal liability of the perpetrators.

Customer file

Our website has been the subject of a prior declaration to the Commission Nationale de l'Informatique et des Libertés (CNIL), registered under n°14 -10-137. This data is processed and stored under conditions designed to ensure their security.

The data collected by TITSUP on the Site is intended for us and is necessary for the management of your order and our commercial relations. As a customer, you will receive our catalogues and commercial offers unless otherwise specified (right of opposition).

Some data are optional for order processing, it is up to you to fill in the relevant field or not.

In accordance with the French Data Protection Act of 6 January 1978, you have the right to access, rectify and oppose all your personal data at any time:

by writing, by mail and by proving your identity, to TITSUP 39 rue Eugène Varlin 93700 Drancy, France.

Changes to the General Terms and Conditions of Sale

We may modify these Terms and Conditions of Sale at any time. We will then publish the amended Terms and Conditions of Sale on our website, which will only take effect once you have accepted them (when you place a new order or visit the website).



In the event of a dispute, we endeavor to respect any decision taken by national consumer protection authorities.

Any dispute relating to the interpretation or application of these Terms and Conditions of Sale shall be governed by and construed in accordance with the laws of the country or state where we conduct our business and shall be subject to the non-exclusive jurisdiction of the court in the place of our company's incorporation. "Non-exclusive jurisdiction" means that you may bring a claim against us in another country if permitted by applicable law.

Livraison et retour
Echanges et remboursements
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